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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Important
The date typically marked on Chinese snack packaging is the production date, not the expiration or "best before" date. It's important to note that Chinese products are not marked with an expiration date, but rather a production date. According to the National Standard GB7718-2011, the labeling on prepackaged foods in China includes the production date and shelf time. We do not ship products that are expired or will expire within 45 days after shipping.
We list the shelf life of all products on our website. By adding this shelf life to the production date found on the product packaging, you can calculate the product's expiration date. In China, the date format is Year(年)-Month(月)-Day(日). For instance, "2022年8月1日" translates to August 1, 2022.
General
YumsBox is a store dedicated to sharing premium Chinese snacks with the world. We offer you a way to explore China from an authentic snack perspective. Our products are curated selections of must-try Chinese snacks, sourced directly from China and shipped globally.
1.Authenticity: Every snack, candy, ramen, and tea is sourced directly from China!
2.Diversity: Whether your taste leans towards snacks, candies, traditional Chinese pastries, or tea, we cater to all your cravings.
3.Quality: We handpick only the iconic, popular, high-quality snacks originating from renowned brands, timeless Chinese establishments, and award-winning labels. Every snack that graces our shelves undergoes rigorous scrutiny. All you need to do is pick with confidence and enjoy.
4.Limited Editions: Every year, China introduces limited and seasonal items. You'll be hard-pressed to find these exclusive Chinese variants in the Asian supermarkets of your home country!
Most Chinese food products are not vegetarian or vegan-friendly. Most of the instant noodles in our Ramen Pack contain meat or fish products. Occasionally, some of the snacks in our Packs may contain animal products. You may wish to email us to request the main allergens in each product, which we list on our information sheets.
Shipping
Currently, we can ship to the following countries/regions: UK, Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Thailand, Indonesia, Malaysia, USA, Canada, France, New Zealand, Spain, Italy, Germany, Australia, Netherlands, Czech Republic, Poland, Denmark, Austria, Belgium, Luxembourg, Estonia, Slovakia, UAE, Finland, South Africa, Kuwait, Croatia, Portugal, Sweden, Turkey, Ukraine, Hungary, Iran, Israel, Egypt, Ireland, Lithuania, Norway, Switzerland, and Argentina.
After adding the products you intend to purchase to the shopping cart, you can quickly calculate the shipping cost on the cart page. Just enter your country, state, and zip code. The shipping fee displayed on this tool matches the amount shown at the checkout page.
Please be aware that subscription boxes typically ship separately and have monthly deliveries. They don't qualify for free shipping, and the shipping cost is calculated independently. Subscription boxes are generally dispatched in bulk at scheduled times, leading to more cost-effective shipping rates. For specific costs, please refer to the checkout page. Therefore, if you combine subscription boxes with minimart products in one order, you might incur two shipping charges.
Yes. Some shipping methods include tracking and / or insurance. In some cases, tracking may be unavailable to your area. Conversely, it may be the case that the only shipping method available to your country includes tracking. Shipping options will be presented to you before payment during the checkout process.
Your package will be shipped within 5 days from our ChangSha warehouse. You will receive an email notification when we receive your order and start preparing your pack, and then again when your pack ships.
Subscriptions
You can subscribe and prepay for 3, 6 or 12 months (the longer the plan, the more you’ll save!) Or subscribe to the 1 month plan and you’ll be charged monthly.
Yes, all plans can automatically renew at the end of your term.
If you have a month by month subscription plan, from your second month forward, you will be automatically billed on the 10th of the month.
3, 6 and 12 month subscription plans will automatically renew on the 10th of the month following the receipt of your last pack.
For example, if you order the 3-month yumsbox Plan in January, your packs will be shipped to you in January, February and March. Therefore you will be billed on 10th April.
You can log into your customer account anytime to turn off automatic renewal.
Please note: If you subscribe to a 1 month subscription plan late in the month, you will still be automatically charged on the 10th of the next month for your second pack.
After you subscribe, we will prepare your pack and it will be shipped out likely within a week.
If you are on a month to month plan, you will be rebilled on the 10th of each month and your next packs will ship shortly after that.
If you are on a 3, 6 or 12 month subscription plan, your packs will be prepared to ship out before the 15th of each month. If it is a month where your plan will renew, you will be billed on the 10th, and your pack will be shipped once payment is confirmed.
Please note: If you order late in the month you will be shipped your first two packs within close succession of each other.
Yes! Every pack includes a handy information sheet with a link to product descriptions, translated allergen information, as well as interesting facts about Chinese life and culture.
You are not able to customize the contents of your YumsBox Pack at this time. If you have any dietary restrictions or concerns about any products, please contact us. before you order.
YumsBox packs are bright and colorful, making them perfect to gift as is (no need to wrap!) No payment information is included inside any YumsBox pack. Personalize your gift with a card! Visit our blog post to download your preferred card.
You can also register an account after subscribing, as long as you use the same email address at checkout, you can see all the information about your order.
Log into your YumsBox account at any time to turn off automatic renewal for your subscription plan. If you haven't registered an account, you can find the email we sent in your inbox. You can access your subscription management interface by clicking the link in the email.Once you log in, simply click the link to turn off automatic renewal within your Subscriptions tab.
Once you turn off automatic renewal (for 3, 6 or 12 month plans), you will be sent all remaining packs in your term. As all packs will be sent to you, no refunds will be given for the packs remaining on your term. At the end of your term, you will not be billed again, and your subscription will not renew.
Please note: You must turn off automatic renewal for your subscription at least 3 days before your next rebill date, otherwise you may get charged again and your subscription will renew. You can check your next rebill date from your account.
Help
International shipping from China can be affected by weather conditions, national holidays (such as Christmas and New Years) and other factors and therefore the shipping times may vary. We kindly ask for your patience and understanding during these times.
If your package is taking longer than the estimated delivery times (see ‘What is the estimated delivery time?’), please contact us. Please note that we can only file a claim for orders that added tracking and insurance. Once we file a claim with China Post, we have to wait for the result of the inquiry before we can send a replacement or give a refund, which may take a couple weeks.
Our warehouse staff are skilled at packing in a way to protect all items, but of course breakages can happen. We’re sorry!
Please send us an email with a photo of the broken or damaged item.
Unfortunately, we will not be able to replace any items that were damaged during transit, such as broken or melted snacks or candy.
Please refer to our estimated shipping times, specific to your pack type and destination country. Please note that we must wait at least 6 weeks from the shipment date before we can file a claim with China Post.
ReturnsAll sales are final and items can't be returned once they have been shipped.
ReplacementsFor orders that include tracking, we can send a replacement for undelivered packages.
For severely damaged goods, or missing items, please send us items. In most cases, we are able to replace the item(s).
For orders that do not include tracking: If we can determine that the original package will not be delivered, or if tracking is not available for your country but your pack hasn’t arrived after the estimated delivery time, a replacement may be provided at our discretion.
RefundsRefunds are only available for packages with tracking that have gone missing or are otherwise undeliverable. Please contact us and we will file a claim on your behalf to China Post. Once filed, we can process a refund or replacement.
Orders without tracking are non-refundable, as we are unable to confirm the delivery status.
As per our terms of use all subscription plans and gift subscriptions are non-refundable. All packs will be sent to you according to your plan schedule. Automatic recurring payments are non-refundable. Automatic payments can be canceled at anytime before the scheduled payment date. You can check your YumsBox User Account or email receipt to confirm the date of any scheduled payments.
From time to time, packages are returned to our warehouse for one of the following reasons:
a mistake in the address no one accepted the delivery the package was not claimed and was stored past the allowed time no explicit reason YumsBox does not take responsibility for returned packages, including packs where no explicit reasons are stated.
If you wish, we are able to reship the returned package, but we require the customer to pay the re-shipping fee for this second shipment. This applies to packages with or without tracking and insurance.
Re-shipping fees vary from pack to pack ($5 to $50 USD), as they depend on the pack weight.
Refunds are available minus the cost of shipping in the case a package is returned to us.
As we ship all of our packages from China, they are subject to customs inspection when they arrive in your country.
We declare our packages' value in a way that should avoid import taxes for most countries, but there may be instances where a customs, duty, or import tax is charged.
As per theterms of useof our service, You will be fully responsible for any fees, taxes, or other losses that may arise from importing goods into your country.
Our food packs, in particular our Ramen Pack, may contain meat products. Please check your local regulations, as we are not responsible for any losses that may occur with importing food items.
Regarding the changes of imports to the EU and additional VAT charges, YumsBox registered with the IOSS in September 2021. All VAT charges are now included in the shipping cost. There will be no further taxes or processing charges to pay at the reception of a pack.
